Complaints Procedure

Stage 1

Please put complaint in writing either by post or email. An acknowledgement will be issued within 48 hours (subject to weekend hours). The matter will be investigated and a response submitted within 7 working days. If not resolved at stage 1 the complaint will go to stage 2.
40-41 Windmill Street, Gravesend, Kent, DA12 1BA

Stage 2

The matter will be further investigated by senior members and a joint conclusion to attempt satisfaction. If not resolved at Stage 2, the complaint will go to Stage 3.

Stage 3

The Property Ombudsman may be of assistance to resolve complaint.