Tenant Guide

Referencing Procedure

As soon as a suitable property has been found, you will need to complete reference application forms. We utilise the services of a credit-referencing agency to take up the following references, here is what information / documents are required:

  • Confirmation of employment, salary confirmation (email from employer)
  • Photographic identification (passport and driving licence) (visa if required).
  • Previous Landlord references – if requested.
  • Students (Guarantor or proof or funding).
  • Self-Employed (Accountants references, trading details etc) SA302 / year ending accounts
  • Last 3 months bank statements (most recent).
  • Proof of current address (utility bill) must be dated within the last three months or driving license is applcabel if passport is provided.

Administration/ Reference Applications

"A property can be held by a tenant by putting 1 Weeks Rent as a holding fee. The property will then be held for 7 Days to allow for tenants to provide information and details to orange property services, so then references can be checked etc".
If the information supplied by the tenant on application is to be false and the property is unable to be let by the tenant then the holding fee of 1 weeks rent will be Non - refundable, However if the tenant is successful in their application the holding fee will be deducted from their final move in balance.

Tenancy Agreement

All / guarantor (if applcable) will be required to sign a tenancy agreement on the day of the move-in, the agreement outlines both tenant and landlord obligations.

Generally, most tenancies run for a period of twelve months with a six month break clause, we will contact you at the end of the tenancy to see whether you wish to renew your agreement for a further period and will liaise with the landlord to organise the documentation. It is important you note that the agreement is made between landlord and tenant; we act for the landlord only.

By legal requirement we will issue you with a sample template agreement which we ask you read very carefully, should any questions arise regarding this legal document we advise you to seek independent legal advice.

Payment

Once a moving date has been agreed and references have all been approved by the landlord, the tenancy agreement will need to be signed by all parties and the initial monies in full will become due as per your list of fee's:

This is made up of the following:

  • Deposit normally equal to five weeks rent (unless agreed otherwise).
  • The first months rent in advance. (Rent is worked out on a per calendar month basis.)

The above monies need to be in a cleared form before the tenancy is able to commence, payment by means of either bank transfer / card payment

Rental Payment

We do get instructed to fully manage some of our landlord’s properties, if this is the case, with your tenancy we will inform you prior to your tenancy commencing. If we are managing then any faults with appliances or problems within the property will need to be via our online portal which can be found on our website and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you; please report any problems you feel need attention.

Notice to end a tenancy

To terminate your tenancy subject to term, you will normally be required to give us at least one month notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.

Insurance

The responsibility for your belongings are down to you, you must ensure you have adequate contents insurance, the landlord accepts no responsibility and cannot be held responsible for any loss or damage to tenants possessions.

Inventory

A well-prepared inventory and check-in report protects landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory clerk will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to the tenants, to ‘fair wear and tear’ or to the landlord as required maintenance.

It is in a landlord’s interest to ensure that inventories are prepared for properties that they own. In the worst case scenario, should you end up in court, the judge will tend to look more favourably on an impartial, unbiased inventory prepared by a third party unconnected to either the landlord or the tenants. Inventories prepared by landlords could be viewed as biased and one-sided.

Normally an inventory of the property condition, furniture and fittings and effects will be prepared by the landlord, or an independent inventory clerk instructed by the landlord prior to the tenancy commencing. The tenancy is checked and agreed between the tenant and the landlord at the tenancy commencement.

You will have a 7 day period to advise us of any differences, if nothing is received the inventory signed will be used as per condition of move-in.

Deposit Returns

When your tenancy ends, an inspection of the property will be carried out, either by the landlord or an independent inventory clerk instructed by the landlord. Deposits are generally returned within 14 days if no disputes arise.

Tenants’ obligations

The responsibility for the property lies with the tenant during the period of tenancy, always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system.

Property Inspection

If we are instructed as managing agents for your property, we will carry out six-monthly inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually convenient time.

Council Tax & Utilities

It is the tenant’s responsibility to inform the utility companies of their occupation of the property at the commencement of the tenancy, and to pay council tax to the local authority. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this.

Wherever applicable VAT will be charged at the current VAT rate.